Our Commitment
Specialty Medical Equipment ("SME") is committed to accessibility, diversity, and inclusion. We believe patients, caregivers, healthcare professionals, and every other visitor should be able to easily learn about our products and services, complete forms, and place orders for medical supplies through our website, portals, and other digital tools — regardless of ability or assistive technology.
We work to ensure our digital experiences are usable with assistive technologies such as screen readers, screen magnifiers, voice recognition software, and keyboard-only navigation.
Standards We Follow
We design and build our digital products with accessibility in mind and aim to conform to the World Wide Web Consortium's Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and applicable accessibility laws, including Section 508 of the Rehabilitation Act and the Americans with Disabilities Act (ADA).
How We Support Accessibility
- We design pages and components with assistive technology compatibility as a core requirement, not an afterthought.
- We test new features using automated tools, manual reviews, and feedback from people who use assistive technology.
- We provide text alternatives for meaningful images and visual content so they can be understood by screen readers.
- We pay close attention to color contrast, readable font sizes, logical heading order, and clear, consistent navigation.
- We use semantic HTML, ARIA attributes where appropriate, and keyboard-friendly interactions throughout the site and patient portal.
- We offer multiple ways to reach us and reorder supplies — online, by phone, and through our care team — so you can choose the channel that works best for you.
Ongoing Improvement
Accessibility is an ongoing effort. We regularly audit our website and portals, train our team on inclusive design practices, and partner with vendors and experts to identify and resolve barriers as we find them. Some older content or third-party tools may not yet fully meet our accessibility standards, and we are actively working to remediate them.
We'd Love Your Feedback
If you encounter an accessibility barrier on our website, have trouble using any of our digital services, or want to suggest an improvement, please let us know. Your feedback helps us serve everyone better.
Contact Us
Specialty Medical Equipment
Phone: 1-877-622-3023
Web: Contact us
When contacting us about an accessibility issue, please include the page URL, a description of the problem, and the assistive technology, browser, or device you were using. We aim to respond promptly and resolve issues as quickly as reasonably possible.