See patients. Stop chasing orders.
You did not go into medicine to sit on hold with a supplier. Send the order once and our simplicity engine handles the rest — benefits, authorization, patient contact, shipping, and resupply — with 85–90% of the workflow automated.
Quick Answer
Search "Specialty Medical Equipment" in the Parachute Health supplier directory, attach the chart notes or sleep study, and e-sign — or submit the order directly on this site. We verify benefits, obtain any prior authorization, contact the patient, ship (usually within 24–48 business hours of approval), and enroll eligible patients in automated resupply, so 85–90% of the workflow never comes back to your office.
The order left your office. Then what?
Running a practice is already a full day. Between charting, prior authorizations, staffing, and a waiting room that does not pause, durable medical equipment orders become the task that gets pushed to tomorrow — and then follows your staff home. These are the four places it usually breaks down.
Phone tag instead of patient care
Your staff spends its afternoon on hold confirming whether an order was ever received, while patients wait in the lobby.
Documentation ping-pong
A missing chart note or an unsigned detail sends the whole order back to square one, days after it left your office.
Orders that quietly stall
No status, no notification, no owner. The first time you hear about a problem is when the patient calls you about it.
Resupply that never ends
Every 30, 60, or 90 days the same patient needs the same supplies — and somehow it lands back on your desk.
The simplicity engine
We built our intake around one idea: the practice should touch an order once. Everything that can be automated is automated, and a real person only steps in where clinical judgment or a patient conversation actually matters.
- 1
Send it once
Submit through Parachute Health, your EMR, e-fax, or our provider form. However your practice already works, we take the order in that format.
- 2
We run the paperwork
Eligibility, benefits, prior authorization, and documentation checks run automatically. Anything missing comes back as one specific request, not a blind rejection.
- 3
The patient gets supplied
We contact the patient, confirm shipping, educate them on the equipment, and ship. Your office is notified, not consulted.
- 4
Resupply runs itself
Eligible patients are enrolled in automated resupply on their insurance schedule, so recurring CPAP and CGM needs stop coming back to your staff.
What that means for your staff
85–90%
of the order workflow is automated
From intake to resupply, the routine steps run without a human chasing them. Your team handles the clinical exception, not the clerical rule.
Same-day
intake and verification
Orders are received, checked, and moving the day they arrive — not sitting in a queue waiting for someone to open the fax.
One
clear ask when something is missing
When documentation is incomplete, you get a single specific request naming exactly what is needed, instead of a rejection to decode.
Already on Parachute Health? Order in under two minutes.
Specialty Medical Equipment accepts orders directly through Parachute Health. Search for us as the supplier, attach your documentation, and sign electronically — the order lands in our automated intake the moment you submit it, with no fax confirmation to chase.
Ordering through Parachute
- 1Create the order in Parachute Health and select Specialty Medical Equipment as the supplier.
- 2Attach the chart note and any supporting documentation you already have.
- 3Sign electronically — no printing, no fax cover sheet, no callback.
- 4We verify benefits and authorization, then contact your patient directly.
Not using Parachute Health? Submit through our provider order form instead — the same automated workflow picks it up.
Questions from practices
- Do we have to change how our practice sends orders?
- No. Send through Parachute Health if your practice already uses it, or use e-fax, your EMR referral workflow, or our online provider form. We meet the workflow you already have.
- What products can we order?
- CPAP and BiPAP therapy supplies, sleep apnea resupply, continuous glucose monitors, diabetic testing supplies, nebulizer supplies, and related home respiratory equipment.
- Who talks to the patient?
- We do. We handle patient contact, insurance explanation, shipping confirmation, and equipment education, then keep your office informed of the outcome.
- What insurance do you work with?
- Private insurance, Medicare, Medicare Advantage, and Medicaid plans. Benefits and prior authorization requirements are verified before the order moves forward.