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SPECIALTYMEDICAL EQUIPMENT
PARACHUTE HEALTH ORDERING

Order through Parachute Health in under two minutes.

Specialty Medical Equipment is listed in the Parachute Health supplier directory. Select our listing, attach your documentation, sign electronically, and the order lands in our automated intake the moment you submit it.

Supplier listing: Specialty Medical Equipment — the same entry shown in the Parachute Health supplier directory.

Not sure where to start? Request supply support and tell us what your patients need.

Quick Answer

In Parachute Health, search the supplier directory for "Specialty Medical Equipment", select our listing, choose the products, attach the chart notes or sleep study, and e-sign. No separate account is needed. The order enters our automated intake immediately; we verify benefits, handle prior authorization, contact the patient, and ship within 24–48 business hours of approval. Questions: 1-877-622-3023.

How to send us an order

Four steps inside the workflow your practice already uses. Nothing to install, no new login, no supplier onboarding packet.

1

Search for the right supplier

In Parachute Health, search the supplier directory for "Specialty Medical Equipment" and select our listing. That directory entry routes the order straight into our intake queue.

2

Build the order

Choose the CPAP, BiPAP, CGM, diabetic, or nebulizer products the patient needs and attach the chart note plus any supporting documentation you already have on file.

3

Sign electronically

Sign inside Parachute. No printing, no fax cover sheet, no confirmation callback to your front desk.

4

We take it from there

We verify benefits and authorization, contact your patient, confirm shipping, educate them on the equipment, and enroll eligible patients in automated resupply.

PROVIDER ORDERING GUIDE

Step-by-step checklist and expected timelines

Use this guide to prepare orders before submitting them in Parachute Health. Each phase shows what happens, what we need from your office, and how long it typically takes.

1

Submit the order

Day 0 — under 2 minutes

Send the order directly from the Parachute Health workflow your practice already uses.

  • Search “Specialty Medical Equipment” in the Parachute supplier directory
  • Select the patient and the products they need
  • Attach the sleep study, chart notes, prescription, or CMN as applicable
  • E-sign the order inside Parachute — no fax or printout needed
  • Submit: the order lands in our automated intake queue instantly
2

Intake & verification

Same day — 1 business day

We confirm the order is complete and verify benefits before any patient contact.

  • SME intake reviews documentation for medical-necessity requirements
  • Insurance eligibility and coverage are verified automatically
  • Any missing documents are requested in one consolidated message
  • Required prior authorization is flagged and routed to our auth team
3

Authorization

1–5 business days (payer dependent)

Our team handles payer follow-up so your staff does not have to chase approvals.

  • Commercial insurance: typically 1–3 business days
  • Medicare / Medicaid: typically 1–5 business days
  • Urgent or medically necessary orders: same-day expedited review available
  • We manage all peer-to-peer reviews and additional documentation requests
4

Shipping & fulfillment

24–48 business hours after approval

Once approved, we contact the patient, confirm shipping details, and deliver the equipment.

  • Patient address and delivery preferences are confirmed by phone or text
  • Order ships within 24–48 business hours via the patient’s preferred carrier
  • Setup and education call is scheduled for CPAP, CGM, and nebulizer orders
  • Eligible patients are enrolled in automated resupply so the office is not re-contacted

Typical total turnaround

Most orders move from submission to patient delivery within 3–7 business days. Orders that do not require prior authorization often ship within 1–2 business days. We prioritize keeping your office informed at every step so there are no unexpected delays.

No prior auth: 1–2 daysWith prior auth: 3–7 daysUrgent requests: same day when possible

What you can order through our listing

Everything we supply is available through Parachute Health. If a product is not listed there for your patient's plan, call us and we will route it manually.

  • CPAP and BiPAP machines, masks, and tubing
  • CPAP resupply on the insurance schedule
  • Continuous glucose monitors and sensors
  • Diabetic testing supplies and meters
  • Nebulizers and nebulizer supplies
  • Home respiratory equipment and accessories

Not using Parachute Health? Send the order through our provider order form instead.

PROVIDER FAQ

Common questions about ordering SME supplies

Answers for prescribers, patient advocates, and office staff sending orders through Parachute Health.

12 questions

Search for "Specialty Medical Equipment" in the Parachute Health supplier directory and select our listing. That is the same listing linked from this page.

No. If your practice already uses Parachute Health, you can send us an order today with no onboarding, paperwork, or new credentials.

Attach the sleep study, diagnostic polysomnography or home sleep apnea test, the written order, and any chart notes that support medical necessity. We verify the rest directly with the payer.

A signed prescription and recent chart notes showing the diagnosis, testing frequency, and insulin use when applicable are usually enough. We will request anything additional before contacting your office again.

Yes. Our intake team verifies benefits and obtains any required prior authorization before we contact the patient. We only reach back to your staff if payer requirements change.

Parachute Health shows real-time order status in your dashboard. For details that are not visible there, call or text our provider line at 1-877-622-3023 and reference the patient name and date of birth.

The order enters our automated intake immediately. Eligibility, benefits, and documentation checks run the same day, and anything missing comes back as one specific request instead of a blind rejection.

Most approved orders ship within 24 to 48 business hours. We confirm the patient’s address, benefits, and any required education before shipping so there are no delays at the door.

Yes. Once a patient is enrolled, our system calculates the insurance-eligible resupply schedule and reaches out before each shipment so the patient does not have to call the office.

We stock the major brands and will honor the patient’s preference when it is covered by their plan. If a payer requires a specific alternative, we explain the options to the patient before substituting.

Submit through our online provider order form, your EMR referral workflow, or e-fax. The same automated workflow picks it up either way.

Call or text our provider support line at 1-877-622-3023. We can send a direct link to the listing and walk your staff through sending the first order.
PROVIDER SUPPORT

Tell us what your patients need and we will handle the rest.

Choose the supply categories your practice orders most. Our provider team confirms documentation requirements, verifies benefits, and sets up your Parachute Health workflow so orders move without callbacks.

  • Response within one business day
  • Benefits and prior authorization handled by our intake team
  • No new supplier account or onboarding packet required

Prefer to talk it through? Call or text our provider line at 1-877-622-3023. Please do not include patient identifiers in this form.

What do you need support with?

Need help getting your practice set up?

We will walk your staff through finding our listing and sending the first order.