These Terms of Service ("Terms") govern your access to and use of the website, online portals, and services (collectively, the "Services") provided by Specialty Medical Equipment ("SME," "we," "us," or "our"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.
1. Eligibility
You must be at least 18 years old (or the age of majority in your state) to use the Services. By using the Services, you represent that you meet this requirement and that the information you provide is accurate, current, and complete.
2. Medical Disclaimer
The Services and any content provided through them, including blog posts, knowledge base articles, and chatbot responses, are for informational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you read on our Services.
3. Products, Orders, and Insurance
SME provides home medical equipment and supplies, including CPAP/BiPAP and continuous glucose monitoring (CGM) supplies. All product orders are subject to:
- A valid prescription from a licensed healthcare provider, where required.
- Verification of insurance eligibility and benefits.
- Product availability and applicable shipping limitations.
We do not guarantee insurance coverage for any product or service. You are responsible for any copayments, deductibles, coinsurance, or non-covered charges as determined by your insurer.
4. Account Registration
Some portions of the Services require an account (e.g., patient portal, clinic portal, admin portal). You agree to:
- Provide accurate and complete registration information.
- Maintain the security of your login credentials.
- Promptly notify us of any unauthorized use of your account.
You are responsible for all activity that occurs under your account.
5. Acceptable Use
You agree not to:
- Use the Services for any unlawful, fraudulent, or harmful purpose.
- Submit false, misleading, or another person's information without authorization.
- Attempt to gain unauthorized access to any portion of the Services, other accounts, or our systems.
- Interfere with, disrupt, or attempt to reverse engineer any portion of the Services.
- Use automated tools (bots, scrapers, crawlers) except as expressly permitted by our robots policy.
6. Intellectual Property
All content on the Services, including text, graphics, logos, images, and software, is the property of SME or its licensors and is protected by United States and international intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any content without our prior written permission.
7. Third-Party Links and Services
The Services may contain links to third-party websites or services (including insurance carriers, healthcare providers, and payment processors). We do not control and are not responsible for the content, privacy practices, or availability of third-party sites. Your use of those sites is at your own risk.
8. Privacy and HIPAA
Your use of the Services is also governed by our Privacy Policy. SME is a HIPAA-covered entity and protects your health information in accordance with applicable federal and state laws.
9. Communications and Consent
By providing your phone number or email address, you consent to receive transactional and service-related communications from SME, including order updates, shipment notifications, refill reminders, and account notices. Marketing communications are sent only with your additional consent and may be opted out of at any time.
10. Disclaimer of Warranties
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SME DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SME, ITS AFFILIATES, AND THEIR RESPECTIVE OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, ARISING FROM YOUR USE OF THE SERVICES.
12. Indemnification
You agree to indemnify and hold harmless SME and its affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your violation of these Terms or your misuse of the Services.
13. Termination
We may suspend or terminate your access to the Services at any time, with or without notice, for any reason, including violation of these Terms. Upon termination, your right to use the Services will immediately cease.
14. Governing Law
These Terms are governed by the laws of the State in which SME is headquartered, without regard to its conflict of laws provisions. Any dispute arising under these Terms shall be resolved in the state or federal courts located in that jurisdiction.
15. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date at the top of this page indicates when the Terms were last revised. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
16. Contact Us
If you have questions about these Terms, please reach out:
Phone: 1-877-622-3023
Web: Contact us