Troubleshooting & Best Practices
Quick fixes for the most common CGM sensor and CPAP problems. Still stuck? Call 1-877-622-3023.
CGM sensors (Dexcom G7, FreeStyle Libre)
CGM Sensor Falling Off? Adhesion Best Practices
Practical tips to keep your Dexcom G7 or FreeStyle Libre sensor on for its full wear period, from skin prep to site choice and overpatches.
Read the fixCGM Signal Loss & App Pairing Problems
What to try when your Dexcom G7 or FreeStyle Libre stops showing readings, shows signal loss, or won’t pair with your phone or receiver.
Read the fixCGM Sensor Errors, Inaccurate Readings & Early Failure
How to handle CGM sensor error messages, readings that don’t match how you feel, and sensors that stop working early.
Read the fixGetting a Replacement CGM Sensor
What to do when a Dexcom or FreeStyle Libre sensor falls off or fails early, and how replacements and your insurance supply schedule work.
Read the fixCPAP machines & masks
CPAP Mask Leaks, Marks & Comfort Fixes
How to stop CPAP mask leaks, red marks, and discomfort — fitting tips, cleaning, and when it’s time for a new cushion or a different mask style.
Read the fixCPAP Machine Troubleshooting: Water, Noise & Pressure
Fixes for common CPAP machine issues: water in the tubing, noise, air that feels too strong or weak, and a machine that won’t turn on.
Read the fixWhen to Replace CPAP Supplies
How often CPAP masks, cushions, tubing, and filters typically need replacing, and how to reorder through your insurance resupply schedule.
Read the fixThis information is general guidance, not medical advice. Always follow your device’s user guide and your prescriber’s instructions. For urgent symptoms, call 911.